Careers at ALTO
Join our team of Attorneys and Customer Success Specialists to empower collaboration between Retailers, Law Enforcement, and Prosecutors
ALTO is a Start-Up
with 16 Years of Experience
Since its founding in Chile in 2005, ALTO has expanded to 5 countries.
Our USA team has grown quickly over the last few years as we expand our engagement with Retailers, Law Enforcement, and Prosecutors throughout the country.
Our Team Culture
Happiness
Sense of satisfaction and balanced well-being
Entrepreneurship
Flexibility and adaptability to change
Community Building
Feeling of belonging and responsibility to others
Transparency
High ethical standards
Collaboration
Passion to be part of a growing team
Talent Development
Strong business acumen and desire for growth
Tenacity and determination
About our Key Positions
In each market, ALTO has on-the-ground personnel to serve customers and the community. Our teams consist of many critical roles, who work closely together as well as completing individual projects.
The CSS works closely with the retail team to create a safe customer experience. They also work closely with law enforcement to reduce theft and safety issues. The CSS is the most critical part of the ALTO Alliance solution. This position is about more than just working in the stores, it requires someone who can report on what is happening in the field, gather information for ALTO Staff Attorneys, and create connections between critical incidents.
The Regional Manager is responsible for managing the customer success team while also managing the relationship success with clients. This role will deliver highly visible business impact to our internal Directors of Operations, IT Analytics and Research Department, and included but not limited to areas such as Finance, Human Resources, and other areas as ALTO US grows. This is a role where you can both excel and grow in your influence, support, and lead others within your department, and be a contributor to the ALTO organization for its future success.
The Director of Operations will deliver highly visible business impact to our internal Operations, IT Analytics and Research Department, and included but not limited to areas such as Finance, Human Resources, and other areas as ALTO US grows. This is a role where you can both excel and grow in your role, support, and lead others within your department, and on-goingly, be a contributor to the ALTO organization for its’ future success in all Markets ALTO serves.
The ALTO Alliance Legal Assistant is responsible for supporting the entire Legal Team for administrative responsibilities, research, and development of legal solutions for ALTO’s clients’ crime and public safety challenges. The ALTO Alliance Legal Assistant is also responsible for supporting Staff Attorney(s) in managing clients’ criminal investigations and cases in their local metro areas.
This position requires incumbents to exercise well developed legal skills and knowledge, and act independently under general oversight and direction of the Alliance Managing, Lead, and Staff Attorney(s).
The ALTO Alliance Staff Attorney is responsible for researching and developing legal solutions for ALTO’s clients’ crime and public safety problems. The ALTO Alliance Staff Attorney is also responsible for managing clients’ criminal investigations and cases in the referenced state. Experience practicing criminal law is highly valued.
This position requires incumbents to exercise well developed legal skills and knowledge and act independently under general oversight and direction of the Alliance Senior Attorney and the Director of Operations.
Why ALTO?
Outstanding Benefits
ALTO believes that your contributions to our mission and our clients deserve a supportive company, a strong culture and outstanding benefits
Health, Dental & Vision Coverage
100% coverage for employee’s Medical, Dental, and Vision insurance and many great options for families
Complete Retirement Solutions with Matching
Robust 401K offering plus employer matching helps you invest in your future and give yourself a leg up on retirement
Generous Paid Time Off
We believe in the value of vacations and time spent outside of work
Life/Disability Coverage
Group life insurance plus short-and long-term disability provides a financial safety net for unforeseen events
Professional Growth and Development
We invest in your career through professional development, including LP certification, bar membership, and other resources
Flexible Work Hours
Our client-centric engagement model allows team members to set flexible hours
Innovative Work
ALTO USA was recently recognized by Loss Prevention Magazine as the Solution Provider Partner of the year. This award reflects our commitment to creating innovative solutions to our clients’ most pressing problems.
Life at ALTO
Jeremiah Wood, LPQ: Customer Success Specialist, San Francisco
As an ALTO Customer Success Specialist, I have an opportunity to work with an exceptionally passionate and eclectic team that has positive impacts on our communities. I have the pleasure of directly collaborating with our diverse and dedicated clients in creating a safe and secure retail atmosphere.
Every day I need to incorporate my devoted customer service, high attention to detail, and critical thinking abilities in examining criminal and safety challenges our partners experience and resolving the issues using our expansive and evolving services. Knowing at the end of the day Alto has improved the communities we serve is empowering and encourages me to address the next opportunities on the horizon.
Christina Cuomo, Esq: Staff Attorney, Baltimore
As a former prosecutor, I can say unquestionably that ALTO provides a unique and invaluable service to its clients. Following cases from their inception to their prosecution, the process is exciting and invigorating. It is so rewarding to work with law enforcement, to build cases with prosecutors, and to provide results to our clients and to our community. People often say, "it takes a village;" ALTO creates the village.
Kyrie Bock, LPQ: Director of Operations, Baltimore
Running operations and managing others is enjoyable, and after much of the last 14 years of my career, this is where I find my fulfillment. However, working at ALTO, and being a part of the day-to-day success that we are accomplishing both with Retailers, supporting Law Enforcement, and making a difference in the communities and the Markets we serve nationwide, that takes fulfillment to a whole new level fueled by passion and teamwork. This is available through what we do, who we are, and how we are committed to growing. Because of our Team at ALTO US, this how we are successful.
