In-Store Customer Success Specialists
Boots-on-the-Ground In-Store Support
In-person Customer Success Specialists that ensure maximum results through training, reinforcing expectations, and acting as an extension of your AP teams
Data-Driven Recommendations
Monitors all criminal activity and other incidents and facilitate needed next steps with AP teams and Law Enforcement
The Eyes and Ears of the C-Suite
Provide data-driven recaps and trends of events to retail partner corporate teams at the regional and national level
Law Enforcement & Community Engagement
- In-store meetings and walkarounds with the local Lead Officers to build relationships and trust
- Meetings with senior officials from the city & district attorneys’ offices and high-level police leadership
- Retail partnership meetings bring members of the ALTO Alliance together to engage in joint problem solving
"The relationship with LAPD has grown, especially with the city attorney's office."
Lead Director, Asset Protection Solutions
Fortune 50 Pharmacy Chain
"I wish [ALTO] would take all the stores"
Officer Chau
Los Angeles Police Department
Community Engagement
In-person Customer Success Specialists that ensure maximum results through training, reinforcing expectations, and acting as an extension of your AP teams
Deterrent Marketing Alerts Potential Dishonest Customers that the retailer is part of the aLTO Alliance network
- ALTO brand on the front door and custom targeted signage in high theft areas to dissuade dishonest customers
- Offenders receive “welcome letter” to ALTO program
- ALTO Attorney follows up on case and post conviction branded marketing sent to offenders
